FAQ
Straight
answers.
Offline working, corrections, timezones and what it costs. If something isn't here, it probably should be — tell us.
Does it work when the internet goes down?
Yes. The tablet keeps going. Your crew clocks in like normal, the punches sit on the device, and everything syncs itself the moment wifi comes back. Nobody stands around waiting and nobody writes times on the back of a receipt.
How do I put HoursDone on the tablet?
Open the kiosk link for that location in the tablet's browser and add it to the home screen — Chrome on Android, Safari on iPad. It then runs fullscreen with no address bar and keeps working offline. Step-by-step instructions for both, with a way to check it installed correctly, are on the location's own page once you sign in.
Do my staff need a phone, an email or an account?
No. Staff never sign in to anything. They tap a six-digit PIN on the shared tablet and that is the whole job. Only managers get an account, with an email and password or a Google sign-in.
What if someone forgets to clock out?
The shift shows up unfinished instead of guessing a time, and the report flags it before you run payroll. A manager adds the missing punch, and it goes on as a correction with their name and a reason attached.
Can I edit someone's hours?
You can correct them, and the original never goes away. HoursDone does not edit or delete a punch. A correction sits on top of the original tap with your name and a reason, and you can withdraw it later. The whole history stays put, on every plan including the free one.
How much does HoursDone cost?
Free for one location with up to five people. Team is $29 a month for one location with up to thirty, and Business is $49 for up to five locations and a hundred and fifty people. Pay yearly and two months are free. It is priced per location, never per head — hire for the busy season without watching the bill climb.
Which timezone do the hours land in?
Each location's own. You set a timezone per site, and every day boundary, report period and time on screen uses it, daylight saving included. Run sites in different timezones and each one counts against its own local day.